Customer support

Pesmel provides contract customers with an expert 24/7/365 HelpDesk via a remote connection whenever urgent issues arise to ensure device and systems performance. Issues requiring system development are escalated to a suitable Pesmel specialist for resolution within a short period of time.

Pesmel specialists support trouble-free operation of its delivered WMS (Warehouse Management System) and YMS (Yard Management System) solutions via a continuous development contract. Our WMS Application Maintenance service agreements include priority customer service, maintenance, backups, updates, and online training.

Pesmel offers customers cost-effective, full maintenance services for high availability and extended system lifetime. Regular preventative maintenance maximizes efficiency, improves performance, and minimizes unexpected repairs. We carry out full system checks, cleaning, parts replacement, and plan further maintenance actions according to customer needs.

Pesmel’s customer support program provides a comprehensive spare parts service. New spare parts guarantee reliable operation and extend the lifetime of supplied systems, keeping overall investment and operational costs in balance. We serve customers worldwide through our own units and trained partners.

Pesmel delivers upgrades for existing systems needing either modernization or that have come to the end of their feasible service life. Our specialists will submit relevant plans, designs, and implement agreed changes to bring customers modern automation systems, advanced functions, higher throughput, and improved safety.